Legal

Refund Policy

Last updated: October 4, 2026

Integrity Fire Training, LLC offers a 14-day money-back guarantee on course purchases. If you are not satisfied with your purchase, you can request a full refund within the first 14 days of your purchase date, provided that you have not completed more than 25% of the total course time requirement. Once more than 25% of the required course time has been completed, or once 14 days have passed from the purchase date, the purchase is no longer eligible for a refund.

How to Request a Refund

To request a refund, email Integrity Fire Training, LLC at info@integrityfiretraining.com. Include the name and email address used for the purchase, the course or package purchased, and the purchase date so we can locate your payment. Stripe securely processes payments and approved refunds on our behalf, but Integrity Fire Training, LLC determines refund eligibility under this policy.

What Happens After a Refund

Once a refund is approved, your enrollment in the refunded course is canceled and access to its materials is removed immediately.
Paid course access remains open for 45 days from the date of purchase. If the course is not completed in that window, the seat closes and tuition must be paid again to re-open it. Saved progress is retained.
Approved refunds are submitted through Stripe and returned to the original payment method. The time needed for the credit to appear depends on your bank or card issuer.
Free ($0) courses are not purchases and can simply be dropped from your student portal.

Questions

If you have questions about a charge or this policy, contact us before your refund window closes at info@integrityfiretraining.com.